Professional Experience
Technical Support Specialist & Customer Consultant
NTS Retail
Feb 2023 – Present
Provide comprehensive technical support for enterprise telecom POS systems through Jira, email, phone, and web conferences. Collaborate with development and project teams to troubleshoot complex technical issues. Utilize SQL, Postman, Wildfly, Keycloak, OpenShift, Helm, and RabbitMQ for system analysis and problem resolution while developing Java programming skills.
Sales Representative & Export Operations Manager
Polytec EMC Engineering GmbH
Nov 2019 – Nov 2022
Managed comprehensive customer relationships in German and English markets, overseeing complete order lifecycle from processing to delivery. Handled complex export documentation, ERP system maintenance, and international compliance requirements. Led project coordination, travel logistics, and trade fair organization while maintaining strict adherence to customs regulations and sanctions protocols.
Volunteer Technical Translator
Austrian Red Cross
Mar 2022 – Nov 2022
Provided critical translation services for Ukrainian and Russian speakers during humanitarian crisis response. Coordinated with law enforcement and humanitarian organizations to facilitate effective communication. Organized community support networks and managed digital communication channels for refugee assistance programs.
Customs Operations Specialist & Digital Coordinator
GARTNER KG
Aug 2017 – Nov 2019
Managed end-to-end customs and international trade operations, ensuring full compliance with Austrian and EU regulations. Led digital transformation initiatives to optimize logistics, financial, and business processes. Specialized in indirect tax reporting, customs audit preparation, and AEO certification support.
Technical Expertise
Programming & Development
Java (Core, OOP Fundamentals)
Learning
Spring Boot & Frameworks
Developing
SQL & Database Basics
Intermediate
Testing & Debugging
Basic
DevOps & Tools (Learning)
OpenShift & Kubernetes
Basic
Wildfly & Application Servers
Intermediate
Message Queuing (RabbitMQ)
Basic
Security (Keycloak)
Basic
Professional Tools & Systems
Jira & Project Management
Expert
Postman & API Testing
Advanced
SAP & ERP Systems
Expert
Git & Version Control
Intermediate
Business & Leadership
Process Optimization
Expert
Technical Leadership
Advanced
Customer Relations
Expert
Quality Management
Advanced
Education & Professional Development
Advanced Java Development Mentoring
Private Technical Mentoring Program
Januar 2025 – August 2025
Intensive one-on-one mentoring program focusing on Java fundamentals, object-oriented programming principles,
testing methodologies, software design patterns, and hands-on project development to build professional development skills.
Java Software Developer Certification Program
WIFI Professional Education Center
September 2024 – Jul 2025
Comprehensive Java development program covering Spring Boot framework, database integration fundamentals,
RESTful API development, and practical project implementation to transition into software development.
Business Informatics Studies (interrupted)
Hamburger Fern-Hochschule - Johannes Kepler University
Sept 2022 – Aug 2024
Advanced distance learning program focusing on business information systems,
digital transformation strategies, and enterprise software architecture.
University Entrance Qualification
WIFI Professional Education Center
Jan 2020 – Oct 2021
Comprehensive academic preparation program covering German language proficiency,
advanced mathematics, and English language certification for higher education access.
Master Certificate in Logistics Management
WIFI Professional Education Center
Sept 2017 – Mar 2019
Advanced management program specializing in supply chain optimization, warehouse management systems,
international logistics operations, and strategic process improvement methodologies.
Certified Logistics Specialist
REXEL Austria GmbH
Jul 2011 – Sep 2014
Professional apprenticeship program in logistics operations, warehouse management,
inventory control systems, and international trade documentation procedures.
Language Proficiency
German
Native Proficiency
Ukrainian
Native Proficiency
English
Professional Working
Russian
Professional Working
Professional Certifications
Certified Professional Instructor
Trade, Logistics & Transport Operations • WIFI Wels (2019)
Certified Customs Specialist P36
International Trade & Customs Procedures • Austria Customs Academy (2018)
Licensed Crane Operator
Heavy Equipment Operations • Steel Foundation (2016)
Certified Forklift Operator
Material Handling Equipment • TBF (2013)
Professional Values & Personal Interests
Core Values
Integrity
Continuous Learning
Accountability
Collaborative Mindset
Professional Approach
Process Excellence
Team Leadership
Innovation Drive
Solution-Oriented
Personal Interests
Skateboarding
Technology Trends
Tech Culture
Open Source